At Your Service - University of Minnesota Extension

Working with Multicultural Customers

The face of Minnesota's customer is changing. Each year, Minnesota hosts nearly 1 million international visitors, but we also serve increasingly diverse customers from across the U.S. and even Minnesota. According to the 2000 U.S. Census, minorities make up 25% of the U.S. population, 19% of American have disabilities, and 25% of the U.S. population is under the age of 18. Serving these diverse customers happens throughout Minnesota’s communities – from main street businesses to the courthouse, convenience stores to healthcare facilities.

At Your Service is a curriculum that builds the knowledge and skills of service providers to meet the needs of customers. We can help you to:

arrange for a workshop in your business
purchase the curriculum and become an instructor
create a community-wide service quality initiative

Extension can help!

At Your Service: Working With Multicultural Customers

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	Workshops


	Workshop A half-day customer service workshop is designed to build the knowledge and skills of service providers. At Your Service teaches useful strategies to create and maintain positive customer experiences for all customers. Train-the-trainer Organizations and businesses seeking to develop an ongoing customer service training program can purchase the At Your Service curriculum. Training to use the curriculum is included with your purchase. A one and a half day Instructor training is offered annually on the St Paul campus of the University of Minnesota. Community Initiative For communities interested in establishing a community-wide quality service effort. This approach creates a partnership with the University of Minnesota Extension Service to bring the frontline program, instructor training and a special Service Management workshop to your community. We work with you to evaluate the effort, and to establish additional ways to build customer service improvement strategies to enhance your community. Contact an educator near you. Service Management A half-day workshop on the value of service and creating a quality service effort in your business or organization.

Contact Information

Cynthia Messer, Extension Educator-Tourism
Tourism Center
University of Minnesota Extension Service
120 BioAgEng, 1390 Eckles Ave.
St Paul, MN 55108
Phone: 612-624-6236
Fax: 612-624-4264
Email: cmesser@umn.edu


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